Terms & Delivery Policy

Effective Date: 2026-07-14 Last Updated: 2026-07-14

These Terms & Delivery Policy govern your access to and use of Agility Delivery’s website, application, delivery booking platform, customer support channels, business delivery services, courier partner services, Courier Connect services, and any related services provided under the Agility Delivery brand.

Agility Delivery is operated by Agility Delivery, a company registered in Jamaica. In this Policy, “Agility Delivery,” “Agility,” “we,” “us,” or “our” means Agility Delivery and its Agility Delivery service.

By creating an account, submitting a delivery request, accepting a quote, paying for a delivery, using our services, applying as a partner, or otherwise interacting with Agility Delivery, you agree to these Terms & Delivery Policy.

If you do not agree with these Terms & Delivery Policy, you should not use Agility Delivery’s services.

1. Scope of Services

Agility Delivery provides local delivery, pickup, courier, logistics, business delivery, and related services in Jamaica.

Our services may include:

• Pickup and drop-off delivery services;
• Same-day or scheduled delivery, where available;
• Business delivery services;
• Bulk delivery requests;
• Courier Connect services;
• Delivery from warehouses, stores, offices, homes, or other approved locations;
• Delivery tracking and status updates;
• Proof of pickup and proof of delivery;
• Related logistics support services.

The availability of specific services may depend on location, package type, size, weight, value, service level, operational capacity, weather, road conditions, customer instructions, partner availability, and other practical factors.

2. Account Registration

To use certain Agility Delivery services, you may be required to create an account.

You agree to provide accurate, complete, and up-to-date information when creating an account or submitting a delivery request.

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

You must notify Agility Delivery promptly if you believe your account has been accessed without authorization.

Agility Delivery may refuse, suspend, restrict, or terminate an account if we believe that:

• The information provided is false, incomplete, misleading, or outdated;
• The account is being used for fraudulent, unlawful, abusive, or unsafe activity;
• The user has violated these Terms & Delivery Policy;
• The account creates an operational, legal, financial, or reputational risk to Agility Delivery;
• Suspension or termination is required to protect customers, recipients, drivers, partners, staff, or the public.

3. Eligibility

By using Agility Delivery, you confirm that:

• You are at least 18 years old;
• You have the legal capacity to enter into this agreement;
• You will use the services only for lawful purposes;
• You will comply with all applicable laws, regulations, and policies;
• You will not use Agility Delivery to send prohibited, restricted, unsafe, illegal, or improperly packaged items.

If you create an account or submit a request on behalf of a business, you confirm that you are authorized to act on behalf of that business.

4. Business Accounts

Business customers may create business accounts to request deliveries, manage users, submit bulk delivery requests, access invoices, and use other business-related features.

The business is responsible for:

• All deliveries submitted through its account;
• All users authorized under its account;
• Ensuring that its employees or representatives use Agility Delivery properly;
• Paying all charges, fees, invoices, and outstanding balances;
• Ensuring that delivery information submitted is accurate and complete;
• Ensuring that recipient information is provided lawfully;
• Ensuring that packages are properly prepared, packaged, and labelled.

Agility Delivery may approve, reject, suspend, or terminate business accounts at its discretion where necessary to manage operational, financial, legal, or security risk.

5. Courier Connect and Partner Services

Courier Connect and other partner services are intended for approved courier companies, freight forwarders, package forwarders, logistics providers, or other business partners.

Partner applicants may be required to provide business details, contact information, pickup location, drop-off location, expected delivery volume, package information, and other operational details.

Approval is not automatic. Agility Delivery may approve, reject, suspend, or terminate a partner account based on operational capacity, service fit, risk, compliance, performance, or business requirements.

Approved partners must comply with Agility Delivery’s service standards, pickup and drop-off procedures, package handling requirements, customer privacy requirements, billing terms, and any separate partner agreement.

6. Delivery Requests

When submitting a delivery request, you must provide accurate and complete information, including:

• Pickup address;
• Drop-off address;
• Sender name and contact information;
• Recipient name and contact information;
• Package description;
• Package quantity;
• Package weight and dimensions, where requested;
• Package value, where requested;
• Delivery instructions;
• Preferred service level or delivery time, where available;
• Any access instructions, gate codes, landmarks, or special handling notes.

Agility Delivery is not responsible for delays, failed deliveries, extra charges, loss, misdelivery, or other issues caused by inaccurate, incomplete, outdated, or misleading information provided by the customer, sender, recipient, business account, or partner.

7. Quotes, Pricing, and Fees

Delivery charges may be based on factors including:

• Pickup location;
• Drop-off location;
• Distance;
• Package weight;
• Package dimensions;
• Package quantity;
• Service level;
• Delivery urgency;
• Waiting time;
• Failed pickup or failed delivery attempts;
• Special handling requirements;
• Bulky, fragile, heavy, oversized, or high-value items;
• Business account terms;
• Any applicable promotions or negotiated rates.

The price shown at booking may be an estimate if the final charge depends on actual package weight, dimensions, route, service level, waiting time, or other conditions discovered during pickup or delivery.

Agility Delivery may adjust the final charge if:

• The package is heavier, larger, bulkier, or more difficult to transport than stated;
• The pickup or drop-off address is changed;
• Additional stops are added;
• The driver is required to wait beyond the allowed waiting time;
• The delivery requires special handling;
• The package type was incorrectly described;
• A custom rate is required for heavy, bulky, fragile, oversized, or unusual items;
• Additional operational costs are incurred due to incorrect or incomplete customer information.

For heavy or bulky items, including barrels, large boxes, pallets, furniture, appliances, or items requiring special handling, a custom rate may be required.

All fees are payable in the currency stated at checkout, on the invoice, or in the approved quotation.

8. Payment

Payment may be required before delivery, at pickup, at drop-off, by invoice, or according to approved business account terms.

Accepted payment methods may include online payment, bank transfer, card payment, cash, invoice billing, or any other method approved by Agility Delivery.

Agility Delivery may delay, refuse, suspend, or cancel a delivery if payment is not received, payment fails, payment cannot be verified, or the account has an overdue balance.

For business customers, Agility Delivery may set credit limits, billing cycles, payment due dates, invoice terms, and account restrictions. Late payment may result in suspension of account access, delivery services, or credit privileges.

The customer is responsible for all approved charges, including delivery fees, additional weight fees, waiting fees, redelivery fees, cancellation fees, storage fees, special handling fees, and any other applicable charges.

9. Pickup Policy

The customer must ensure that the package is ready for pickup at the requested time and location.

At pickup, the package should be:

• Properly packaged;
• Safe to handle;
• Accurately described;
• Clearly labelled, where required;
• Available to the driver or courier;
• Compliant with these Terms & Delivery Policy.

If the package is not ready, cannot be located, is improperly packaged, differs materially from the delivery request, contains prohibited or restricted items, or cannot be safely transported, Agility Delivery may refuse pickup, cancel the delivery, or apply additional charges.

Drivers and couriers are not required to enter unsafe, restricted, private, or unreasonable locations to collect packages.

10. Delivery Policy

Agility Delivery will make reasonable efforts to deliver packages according to the selected service level, route, and delivery instructions.

Delivery times are estimates unless expressly confirmed in writing as guaranteed.

Delivery may be affected by:

• Traffic;
• Weather;
• Road conditions;
• Accidents;
• Police or security activity;
• Natural disasters;
• Public events;
• Operational delays;
• Package volume;
• Incorrect addresses;
• Recipient unavailability;
• Restricted access;
• Safety concerns;
• Events outside Agility Delivery’s reasonable control.

Agility Delivery is not responsible for delays caused by circumstances outside our reasonable control.

11. Recipient Availability

The customer is responsible for ensuring that the recipient is available to receive the package or that clear delivery instructions are provided.

If the recipient is unavailable, the address is incorrect, access is restricted, the location is unsafe, or delivery cannot be completed, Agility Delivery may:

• Attempt to contact the customer or recipient;
• Return the package to the sender;
• Reschedule delivery;
• Hold the package temporarily;
• Apply a redelivery, return, waiting, or storage fee;
• Mark the delivery as failed.

Agility Delivery is not responsible for failed delivery caused by recipient unavailability, incorrect information, restricted access, or unsafe delivery conditions.

12. Proof of Delivery

Agility Delivery may collect proof of delivery, including:

• Recipient name;
• Signature;
• Photo confirmation;
• Delivery code;
• GPS location;
• Timestamp;
• Driver note;
• Customer or recipient confirmation.

Where a customer authorizes a package to be left with a third party, security desk, receptionist, household member, employee, neighbour, mailroom, warehouse, office, or other authorized location, delivery to that person or location may be treated as completed.

If the customer requests unattended delivery or instructs Agility Delivery to leave a package at a specified location, the customer accepts the risk of loss, theft, damage, or unauthorized collection after the package is left at the instructed location.

13. Package Requirements

Customers are responsible for ensuring that packages are properly prepared for transport.

Packages must be:

• Securely sealed;
• Properly protected;
• Suitable for transport;
• Clearly labelled, where required;
• Safe for drivers, couriers, staff, recipients, and the public;
• Packaged according to the nature, weight, fragility, and value of the item.

Fragile, liquid, glass, electronic, perishable, temperature-sensitive, high-value, or easily damaged items must be packaged appropriately and clearly disclosed at the time of booking.

Agility Delivery may refuse, cancel, or apply additional charges for packages that are unsafe, leaking, damaged, improperly packaged, misdescribed, oversized, overweight, or unsuitable for delivery.

14. Prohibited and Restricted Items

You must not use Agility Delivery to send prohibited, unlawful, unsafe, or restricted items.

Prohibited or restricted items may include, but are not limited to:

• Illegal drugs, narcotics, controlled substances, or drug paraphernalia;
• Firearms, ammunition, explosives, fireworks, or weapons;
• Hazardous chemicals, poisons, flammable materials, fuel, or toxic substances;
• Stolen goods or counterfeit goods;
• Human remains, body parts, or biological materials;
• Live animals, unless expressly approved in writing;
• Cash, negotiable instruments, bearer bonds, or equivalent valuables, unless expressly approved in writing;
• Jewellery, precious metals, gemstones, or high-value collectibles, unless expressly approved in writing;
• Passports, national IDs, licences, official documents, or legal documents, unless expressly approved in writing;
• Alcohol, tobacco, vape products, or regulated goods, unless permitted by law and expressly approved by Agility Delivery;
• Prescription medication, medical supplies, or regulated health products, unless permitted by law and expressly approved by Agility Delivery;
• Perishable food, frozen items, or temperature-sensitive goods, unless expressly approved for that service;
• Items that require special permits, licences, customs approval, or regulatory authorization;
• Items that may damage other packages, vehicles, property, or persons;
• Items prohibited by applicable law, regulation, or Agility Delivery policy.

Agility Delivery may refuse, return, hold, cancel, report, or dispose of any package we reasonably believe is prohibited, unsafe, illegal, misdeclared, or unsuitable for transport.

The customer is fully responsible for any loss, damage, claim, fine, penalty, investigation, injury, or expense arising from the shipment of prohibited, restricted, illegal, unsafe, or misdeclared items.

15. Inspection of Packages

Agility Delivery does not routinely inspect every package.

However, we may request information about a package or inspect, refuse, hold, return, or report a package where we reasonably believe that:

• The package may contain prohibited or restricted items;
• The package is unsafe or improperly packaged;
• The package was misdescribed;
• The package may violate law or policy;
• Inspection is necessary for safety, security, compliance, fraud prevention, or operational reasons.

Refusal to provide reasonable package information may result in cancellation or refusal of service.

16. Fragile, Valuable, and Special Handling Items

Agility Delivery may accept fragile, valuable, bulky, oversized, electronic, glass, liquid, perishable, or special handling items only at our discretion.

Customers must disclose these items before pickup.

Agility Delivery may require:

• Additional packaging;
• A custom quote;
• Special handling charges;
• Written approval;
• Insurance or declared value arrangements, where available;
• Customer acceptance of additional risk.

Unless expressly agreed in writing, Agility Delivery is not responsible for damage to fragile, improperly packaged, temperature-sensitive, leaking, perishable, or high-risk items.

17. Cancellation Policy

A customer may request cancellation of a delivery.

Cancellation eligibility and charges depend on the stage of the delivery.

Unless otherwise stated:

• If cancellation is requested before a driver or courier is assigned, the customer may be eligible for a full refund or account credit.
• If cancellation is requested after a driver or courier has been assigned but before pickup, a cancellation fee may apply.
• If cancellation is requested after pickup, the delivery fee may remain payable and additional return or handling charges may apply.
• If the package must be returned to the sender, a return delivery fee may apply.
• If the delivery cannot proceed because of inaccurate information, recipient unavailability, prohibited items, unsafe conditions, or customer failure to provide access, Agility Delivery may treat the request as a failed delivery and apply applicable charges.

Payment processing fees, bank fees, or third-party fees may be non-refundable where they are not refunded to Agility Delivery.

18. Refund Policy

Refunds may be issued where Agility Delivery determines that a refund is appropriate, including where:

• A delivery was cancelled before service began;
• Agility Delivery was unable to provide the service due to an issue within our reasonable control;
• An overpayment was made;
• A billing error occurred;
• A refund is required by applicable law.

Refunds may be issued to the original payment method, as account credit, by bank transfer, or by another approved method.

Agility Delivery may refuse or reduce a refund where:

• The customer provided incorrect or incomplete information;
• The recipient was unavailable;
• The package was not ready for pickup;
• The package contained prohibited or restricted items;
• The package was misdeclared;
• The package required additional handling;
• The service was substantially performed;
• The delay or failure was caused by circumstances outside Agility Delivery’s reasonable control.

Refund processing times may vary depending on the payment method, bank, payment processor, and internal review requirements.

19. Claims for Loss, Damage, or Missing Items

Customers must report any claim for loss, damage, missing items, failed delivery, or delivery dispute as soon as possible.

Unless otherwise agreed in writing, claims should be submitted within:

• 24 hours after delivery for visible damage, missing items, or incorrect delivery;
• 48 hours after the expected delivery time for non-delivery or unresolved delivery status issues.

A claim should include:

• Delivery reference number;
• Customer name and contact information;
• Pickup and drop-off details;
• Description of the item;
• Declared value, where applicable;
• Photos or videos of damage, where applicable;
• Proof of value, such as receipt or invoice;
• Any relevant communication or delivery instructions.

Agility Delivery may investigate the claim, request additional information, contact the driver or courier, review delivery records, review proof of delivery, and determine the appropriate resolution.

Failure to report a claim promptly or provide requested information may limit Agility Delivery’s ability to investigate and may result in denial of the claim.

20. Liability Limits

Agility Delivery will take reasonable care in handling packages accepted for delivery.

However, to the maximum extent permitted by law, Agility Delivery is not liable for:

• Loss or damage caused by improper packaging;
• Loss or damage caused by inaccurate or incomplete delivery information;
• Loss or damage caused by prohibited, restricted, unsafe, or misdeclared items;
• Loss or damage to fragile, perishable, temperature-sensitive, leaking, glass, electronic, or high-value items not properly disclosed and approved;
• Delays caused by traffic, weather, road conditions, accidents, recipient unavailability, restricted access, safety concerns, or circumstances outside our reasonable control;
• Loss after delivery is completed according to the customer’s instructions;
• Loss caused by unattended delivery requested by the customer;
• Indirect, special, incidental, punitive, or consequential losses;
• Loss of profit, revenue, business opportunity, reputation, goodwill, or expected savings.

Unless a higher liability limit is expressly agreed in writing before pickup, Agility Delivery’s liability for any delivery claim is limited to the lesser of:

• The proven direct loss suffered by the customer;
• The declared value accepted by Agility Delivery for the delivery;
• The amount paid to Agility Delivery for the affected delivery;
• Any maximum claim amount stated in the applicable service plan, business agreement, partner agreement, or quotation.

Nothing in these Terms & Delivery Policy is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.

21. Insurance and Declared Value

Agility Delivery may offer declared value protection, insurance, or additional coverage for certain deliveries where available.

Unless expressly stated in writing, standard delivery fees do not include insurance coverage for the full value of the item.

Declaring a value does not automatically mean that Agility Delivery accepts liability for that value or that the item is insured.

High-value items must be disclosed before pickup and may require written approval, additional charges, special handling, or separate insurance arrangements.

22. Failed Delivery, Redelivery, and Storage

If a delivery cannot be completed, Agility Delivery may attempt to contact the customer or recipient for further instructions.

A delivery may fail if:

• The recipient is unavailable;
• The address is incorrect or incomplete;
• Access is restricted;
• The location is unsafe;
• The recipient refuses the package;
• The customer cannot be contacted;
• Payment is outstanding;
• The package is prohibited, restricted, or misdeclared.

Failed deliveries may attract additional fees, including redelivery fees, return fees, waiting fees, storage fees, or administrative fees.

If a package remains uncollected or undeliverable after reasonable attempts to contact the customer, Agility Delivery may continue to hold, return, dispose of, or otherwise manage the package in accordance with applicable law, safety requirements, and operational policy.

23. Waiting Time

Agility Delivery may allow a reasonable waiting period at pickup or drop-off.

If the driver or courier is required to wait beyond the allowed period due to customer, sender, recipient, security, access, or package readiness issues, additional waiting fees may apply.

If the delay is excessive, the driver or courier may leave the location and the delivery may be treated as failed or cancelled.

24. Customer Conduct

Customers, senders, recipients, and business users must treat Agility Delivery staff, drivers, couriers, contractors, and partners respectfully.

Agility Delivery may refuse, suspend, or terminate service where a person engages in:

• Threats;
• Harassment;
• Abusive language;
• Discrimination;
• Violence;
• Fraud;
• Unsafe conduct;
• Attempts to avoid payment;
• Misuse of the platform;
• Repeated false claims;
• Conduct that creates risk to Agility Delivery, its personnel, partners, customers, or the public.

25. Driver and Courier Safety

Drivers and couriers are not required to complete pickups or deliveries where they reasonably believe the location, person, package, route, or circumstances are unsafe.

Agility Delivery may cancel, delay, reschedule, or modify a pickup or delivery where safety concerns arise.

Safety concerns may include threatening behaviour, dangerous animals, poor lighting, unsafe roads, civil unrest, criminal activity, severe weather, restricted premises, or any other condition that creates unreasonable risk.

26. Electronic Communications

By creating an account or using Agility Delivery, you agree that Agility Delivery may communicate with you electronically about your account, deliveries, invoices, payments, service updates, policy changes, security alerts, customer support matters, and other service-related issues.

Electronic communications may include:

• Email;
• SMS;
• WhatsApp;
• Phone calls;
• Website notifications;
• App notifications;
• Customer portal notices;
• Social media messages where initiated by you.

You are responsible for ensuring that your contact information is accurate and up to date.

Service-related communications are not optional where they are necessary to provide or manage the service.

27. Privacy and Personal Information

Agility Delivery collects and uses personal information in accordance with its Privacy Policy.

By using Agility Delivery, you acknowledge that delivery services require the collection and processing of information such as names, phone numbers, addresses, delivery instructions, package information, proof of delivery, payment information, and account details.

Customers who submit recipient information confirm that they have a lawful basis or appropriate authority to provide that information to Agility Delivery for the purpose of completing the delivery.

28. Third-Party Services

Agility Delivery may use third-party providers to support its operations, including payment processors, hosting providers, communication platforms, mapping tools, analytics tools, delivery partners, contractors, and business software providers.

Agility Delivery is not responsible for third-party systems, delays, outages, errors, fees, or policies except where required by law or expressly stated in writing.

Your use of third-party payment platforms, websites, or services may be subject to their own terms and privacy policies.

29. Promotions, Discounts, and Credits

Agility Delivery may offer promotions, discounts, coupons, account credits, or special rates from time to time.

Promotions may be subject to eligibility requirements, expiry dates, usage limits, geographic restrictions, account restrictions, service restrictions, or other conditions.

Agility Delivery may modify, suspend, or withdraw promotions at any time, unless prohibited by law.

Promotions have no cash value unless expressly stated.

30. Suspension or Refusal of Service

Agility Delivery may refuse, suspend, restrict, or cancel service where necessary, including where:

• A customer violates these Terms & Delivery Policy;
• Payment is overdue or cannot be verified;
• Fraud, misuse, or suspicious activity is suspected;
• A package is prohibited, restricted, unsafe, or misdeclared;
• A pickup or delivery location is unsafe;
• The customer, sender, or recipient behaves abusively or unlawfully;
• Service would create unreasonable operational, legal, financial, security, or reputational risk;
• Agility Delivery is required to do so by law, regulation, court order, or government authority.

31. Changes to Services

Agility Delivery may update, modify, suspend, discontinue, or change any part of its services, pricing, service areas, delivery options, partner arrangements, platform features, or operating procedures.

Where appropriate, Agility Delivery may provide notice of material changes through its website, app, customer portal, email, WhatsApp, or other communication channel.

32. Changes to These Terms & Delivery Policy

Agility Delivery may update these Terms & Delivery Policy from time to time.

When changes are made, we may update the “Last Updated” date above and may notify users where appropriate.

Your continued use of Agility Delivery after updated terms become effective means you accept the updated Terms & Delivery Policy.

If a material update requires renewed acceptance, Agility Delivery may require you to accept the updated terms before continuing to use the service.

33. Force Majeure

Agility Delivery is not responsible for delay, failure, loss, or non-performance caused by events outside its reasonable control, including:

• Severe weather;
• Flooding, fire, earthquake, hurricane, or other natural disaster;
• Road closures;
• Traffic incidents;
• Accidents;
• Labour disputes;
• Power outages;
• Internet or telecommunications failures;
• Platform outages;
• Government action;
• Civil unrest;
• Crime or security incidents;
• Epidemics or public health emergencies;
• Acts or omissions of third parties;
• Any other event beyond Agility Delivery’s reasonable control.

34. Governing Law

These Terms & Delivery Policy are governed by the laws of Jamaica.

Any dispute arising from or relating to Agility Delivery’s services, these Terms & Delivery Policy, or any delivery request shall be handled in accordance with the laws and courts of Jamaica, unless otherwise required by applicable law or agreed in writing.

35. Dispute Resolution

If you have a complaint, claim, or dispute, you should first contact Agility Delivery so we can attempt to resolve the matter.

You agree to provide reasonable information to help us investigate the issue, including delivery reference numbers, photos, receipts, communication records, and any other relevant details.

Agility Delivery will make reasonable efforts to review and respond to complaints within a reasonable time.

Nothing in this section prevents either party from seeking urgent legal relief or using any process available under applicable law.

36. Severability

If any part of these Terms & Delivery Policy is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.

37. No Waiver

If Agility Delivery does not enforce a right or provision under these Terms & Delivery Policy, this does not mean that we have waived that right or provision.

38. Entire Agreement

These Terms & Delivery Policy, together with Agility Delivery’s Privacy Policy, any applicable quotation, invoice, business account terms, partner agreement, or service-specific terms, form the agreement between you and Agility Delivery for the use of the relevant services.

If there is a conflict between these Terms & Delivery Policy and a signed written agreement with Agility Delivery, the signed written agreement will apply to the extent of the conflict.

39. Contact Us

If you have questions about these Terms & Delivery Policy, you may contact us at:

Agility Delivery Trading as Agility Delivery Address: [Insert Business Address] Email: [Insert Support Email] Phone/WhatsApp: [Insert Phone Number] Website: [Insert Website]