Privacy Policy

Effective Date: 2026-07-14 Last Updated: 2026-07-14

This Privacy Policy explains how Agility Delivery collects, uses, stores, shares, and protects personal information when you use our website, mobile application, delivery services, customer support channels, courier services, business services, or any other service operated under the Agility Delivery brand.

Agility Delivery is operated by Agility Delivery, a company registered in Jamaica. In this Privacy Policy, "Agility Delivery," "Agility," "we," "us," or "our" refers to Agility Delivery and its Agility Delivery service.

By creating an account, booking a delivery, submitting a delivery request, communicating with us, or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

• Individuals who create an Agility Delivery account;
• Customers who request deliveries, pickups, courier services, or related services;
• Recipients of deliveries;
• Business customers and their authorized users;
• Courier partners, delivery partners, Courier Connect partners, and applicants;
• Visitors to our website, app, social media pages, or other online channels;
• Persons who contact us by phone, WhatsApp, email, website form, social media, or any other communication channel.

2. Information We Collect

We may collect personal information directly from you, from businesses or customers who submit delivery requests, from delivery partners, from our website or app, and from third-party service providers used to operate our services.

2.1 Account and Contact Information

We may collect:

• Full name;
• Email address;
• Phone number;
• Password or login credentials;
• Account type;
• Business name, if applicable;
• Business address, if applicable;
• Taxpayer Registration Number or business registration details, where required for business accounts;
• Authorized user details for business accounts.

2.2 Delivery and Booking Information

When a delivery request is created, we may collect:

• Pickup address;
• Drop-off address;
• Sender details;
• Recipient details;
• Contact numbers for sender and recipient;
• Package description;
• Package weight, size, quantity, and value;
• Delivery instructions;
• Preferred delivery time or service level;
• Proof of pickup;
• Proof of delivery;
• Recipient name, signature, photo, delivery code, or confirmation details where applicable;
• Delivery status updates and timestamps.

2.3 Payment and Billing Information

We may collect or process:

• Billing name;
• Billing address;
• Invoice details;
• Payment status;
• Transaction reference numbers;
• Payment method type;
• Records of charges, refunds, credits, or outstanding balances.

We do not intentionally store full card numbers or sensitive payment card details unless expressly stated. Payments may be processed through third-party payment providers, banks, or payment gateways, and their own privacy and security terms may apply.

2.4 Courier, Driver, and Partner Information

For courier applicants, delivery partners, Courier Connect partners, or logistics partners, we may collect:

• Name and contact information;
• Business or company details;
• Vehicle information, where applicable;
• Driver's licence or identification information, where required;
• Pickup or warehouse location;
• Approved service area;
• Delivery availability;
• Performance records;
• Delivery completion records;
• Partner agreement acceptance records;
• Compliance, conduct, and service quality records.

2.5 Website, App, and Device Information

When you use our website, app, or online services, we may collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring website;
• Login activity;
• Approximate location based on IP address;
• Cookies, analytics identifiers, and similar technical data.

2.6 Communications

We may collect and store communications sent through email, phone calls, WhatsApp, SMS, website forms, social media, customer support chats, and in-app messages.

This may include message content, attachments, contact details, support tickets, complaints, delivery instructions, and customer service notes.

3. How We Use Personal Information

We collect and use personal information for the following purposes:

• To create, manage, and secure user accounts;
• To process delivery, pickup, courier, and logistics requests;
• To contact senders, recipients, business users, and delivery partners;
• To provide delivery tracking and status updates;
• To confirm pickups, drop-offs, and completed deliveries;
• To generate invoices, receipts, statements, and payment records;
• To collect payments and manage outstanding balances;
• To provide customer support;
• To investigate complaints, disputes, claims, lost packages, damaged packages, delayed deliveries, or suspected fraud;
• To verify identity, business authority, or account authorization where required;
• To improve our website, app, services, pricing, customer experience, and internal operations;
• To communicate service updates, policy changes, operational notices, and account-related messages;
• To comply with legal, regulatory, tax, accounting, insurance, security, and law enforcement obligations;
• To protect Agility Delivery, our customers, delivery partners, business partners, and the public from fraud, misuse, unauthorized access, safety risks, or unlawful activity.

4. Legal Basis for Processing Personal Information

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we may process personal information based on your consent, the need to perform a contract or provide a requested service, compliance with legal or regulatory obligations, our legitimate business interests, safety and security needs, or the need to establish, exercise, or defend legal claims.

5. Information About Delivery Recipients

Customers who submit delivery requests may provide personal information about recipients, such as name, phone number, address, and delivery instructions.

By submitting recipient information, the customer confirms that they have the authority or appropriate reason to provide that information to Agility Delivery for the purpose of completing the delivery.

We use recipient information only as needed to complete the delivery, communicate about the delivery, confirm delivery status, handle support issues, and maintain appropriate delivery records.

6. Business Account Information

For business accounts, we may process information about the business, its authorized users, employees, customers, delivery recipients, billing contacts, and submitted delivery requests.

The business is responsible for ensuring that any personal information submitted to Agility Delivery is accurate, lawful, and provided with appropriate authority.

Business account administrators may be able to view delivery history, invoices, user activity, recipient information, and account-related information associated with the business account.

7. Sharing of Personal Information

We do not sell personal information.

We may share personal information only where reasonably necessary for the operation, management, protection, or legal compliance of our services.

We may share personal information with delivery drivers, couriers, logistics partners, Courier Connect partners, payment processors, banks, payment gateways, technology providers, hosting providers, analytics providers, software vendors, communication providers, professional advisers, government authorities, regulators, courts, law enforcement, or parties involved in a business transaction involving Agility Delivery or Agility Delivery.

Where we use service providers, we expect them to process personal information only as necessary to provide services to us and to apply appropriate confidentiality and security protections.

7.1 Referral Attribution and Partner Reporting

When a person uses a referral link and creates an account, Agility Delivery records the referral code, the referring partner, the referred customer account, and the registration date and source. Agility Delivery may retain this attribution internally under an appropriate documented lawful basis to administer the referral programme, prevent fraud, verify partner compensation, maintain audit records, and resolve disputes, even if the customer does not consent to customer-level disclosure.

With the customer's separate, optional consent, Agility Delivery may tell the referral partner that the customer registered and may share the customer's or business's name, whether the referral converted through a completed paid delivery, and whether the customer is active or inactive based on recent paid delivery activity.

Agility Delivery never shares delivery addresses, package or delivery details, payment information, transaction amounts, or other order-level information with referral partners through referral reporting.

If consent is declined or later withdrawn, the referral partner receives only aggregated or anonymized reporting. The customer's name and individual registration, conversion, and activity dates are not displayed. Consent is not required to create or use an Agility Delivery account and may be withdrawn from the customer's profile or by contacting Agility Delivery.

Referral attribution, consent, compensation, and related audit records are retained while the account or referral relationship remains active and for up to seven years after the later of account closure or the last referral-related transaction. Records may be retained longer where required or permitted by law, or may be deleted or anonymized when no longer required.

8. Delivery Partners and Independent Couriers

Where an independent courier, delivery partner, or third-party logistics provider is assigned to a delivery, we may share the information needed to complete that delivery, including sender details, recipient details, addresses, contact numbers, package information, delivery instructions, and proof-of-delivery requirements.

Delivery partners are expected to handle personal information confidentially and only use it for the assigned delivery or authorized Agility Delivery purpose.

9. International Transfers

Some of our technology systems, cloud services, payment providers, communication platforms, or business tools may process or store information outside Jamaica.

Where personal information is transferred or processed outside Jamaica, we will take reasonable steps to ensure that the information is protected in a manner consistent with this Privacy Policy and applicable data protection requirements.

10. Cookies and Similar Technologies

Our website or app may use cookies, analytics tools, tracking pixels, or similar technologies to keep users signed in, remember preferences, improve performance, understand usage, detect fraud or abuse, and support marketing or advertising where applicable.

You may be able to disable cookies through your browser settings. However, some features of our website or app may not function properly if cookies are disabled.

11. Marketing Communications

We may send marketing messages only where permitted by law or where you have provided consent.

Marketing communications may include promotions, service announcements, new feature updates, business offers, or delivery-related campaigns.

You may opt out of marketing communications at any time by using the unsubscribe option, adjusting your communication preferences, or contacting us.

Even if you opt out of marketing communications, we may still send important service-related messages, including account notices, delivery updates, payment notices, security alerts, policy updates, and other operational communications.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining account records, managing delivery history, handling billing, tax, accounting, and audit requirements, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our terms.

Retention periods may vary depending on the type of information, the nature of the account, legal requirements, and operational needs.

When personal information is no longer required, we will delete, anonymize, or securely retain it in accordance with our legal and business obligations.

13. Security of Personal Information

We use reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, password protection, secure hosting, encryption where appropriate, staff or partner access restrictions, audit logs, and internal security procedures.

No method of transmission or storage is completely secure. You are responsible for keeping your account login details confidential and for notifying us promptly if you suspect unauthorized access to your account.

14. Data Breaches and Security Incidents

If we become aware of a data breach or security incident involving personal information, we will take reasonable steps to investigate, contain, assess, and address the issue.

Where required by applicable law, we will notify the relevant authority and affected individuals within the required timeframe.

15. Your Rights

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, withdrawal of consent, information about processing, or to complain to the relevant data protection authority.

To exercise your rights, contact us using the details in the "Contact Us" section below.

We may need to verify your identity before processing your request. We may also refuse, limit, or delay a request where permitted or required by law, including where the information is needed for legal, security, accounting, dispute resolution, delivery, fraud prevention, or regulatory purposes.

16. Accuracy of Personal Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

This includes your name, phone number, email address, pickup address, delivery address, recipient details, business details, billing information, and delivery instructions.

Agility Delivery is not responsible for delays, failed deliveries, losses, or other issues caused by inaccurate or incomplete information submitted by a customer, user, business account, or delivery requester.

17. Children's Privacy

Our services are not intended for children under the age of 18.

We do not knowingly create accounts for children or knowingly collect personal information from children without appropriate consent. If we become aware that a child has provided personal information without proper authorization, we may delete the information or take other appropriate steps.

18. Third-Party Links and Services

Our website, app, messages, or social media pages may contain links to third-party websites, payment providers, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services. You should review the privacy policy of any third-party service before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the "Last Updated" date above and, where appropriate, notify users through our website, app, email, account notice, or other communication channel.

Your continued use of Agility Delivery after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

20. Contact Us

If you have questions, concerns, requests, or complaints about this Privacy Policy or how your personal information is handled, you may contact us at:

Agility Delivery Trading as Agility Delivery Address: [Insert Business Address] Email: [Insert Privacy/Support Email] Phone/WhatsApp: [Insert Phone Number] Website: [Insert Website]

For privacy-related requests, please include your name, contact details, account information if applicable, and a clear description of your request.